FAQ
Frequently Asked Questions
Quick answers to the questions we hear most from installers, integrators, and dealers. Click any question for the full answer.
System Design & Planning
How can I remotely monitor the health and status of the installation at a client's site?
LEC3, SPI Matrix, and Reactivo 2 controllers include a built-in web interface you can open from any phone or browser on the network, plus the LSS Remote app, so you can check device status without visiting the site in person.
Read full answer →How many pixels and universes can I control from a single central unit?
A single LEC3 or SPI Matrix can drive up to 4096 RGB (3072 RGBW) pixels — roughly 24 Art-Net universes' worth of data — while Reactivo 2 and the PSL2 handle up to 1024 RGB (768 RGBW) pixels, around 6 universes, from one unit.
Read full answer →Does the installation require a dedicated PC on-site for continuous playback?
No. LEC3, SPI Matrix, and Reactivo 2 can all export shows to an SD card and play them back standalone, with multi-device sync and scheduling — no computer needs to stay connected.
Read full answer →What is the hardware warranty and what kind of technical support do you provide for on-site issues?
Every LED Strip Studio product, controllers and accessories alike, carries a 5-year warranty, backed by 15 years of real-world club, stage, and installation use. For technical issues, our support knowledge base and team are available directly.
Read full answer →Addressable LED Technology
What happens if a single pixel fails or a short circuit occurs in the system?
It depends on the strip type: on WS2815 and other dual-data-line strips, a failed pixel is isolated by a backup data line so everything downstream keeps working; on standard single-data-line strips, a failure typically cuts the signal to every pixel after it.
Read full answer →Protocols & Network Communication
What is the maximum distance I can transmit the signal without losing quality?
Standard SPI data starts to degrade after only about 3 meters between the controller and the first LED. Our Symmetrizer accessory converts that into a differential signal that can reliably travel up to 100 meters over standard shielded CAT5e/CAT6 cable.
Read full answer →Software & Third-Party Integrations
Can these controllers be integrated into building automation systems like Crestron or Control4?
Not with a dedicated Crestron or Control4 driver, but our controllers run on open, standard protocols — DMX512 and Art-Net/sACN over Ethernet — which most building automation platforms can send directly or bridge to through a DMX/Art-Net gateway.
Read full answer →Is your hardware compatible with 3rd party software like Resolume, MadMapper, or lighting consoles?
Yes. Our controllers accept Art-Net/sACN from Resolume, MadMapper, Madrix, and ChamSys, and standard DMX512 from any lighting console such as grandMA — alongside our own LED Strip Studio 4 software.
Read full answer →Installation & Wiring
Are the products certified according to safety standards for commercial buildings?
Yes — our LED controllers (LEC3, SPI Matrix, Reactivo 2, SPI LED Controller, and PSL2) are CE certified to EU safety and EMC standards for professional use. For country- or building-specific code requirements, we recommend involving a licensed local electrician.
Read full answer →Do you offer devices suitable for harsh outdoor environments?
Our LED strips are available in IP65+ rated versions for humid or splash-prone areas, but the controllers themselves ship in indoor-rated enclosures and need a weatherproof cabinet for true outdoor or harsh-environment deployment.
Read full answer →Didn't Find Your Question?
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